The Glamour Shop

returns policy.

The Glamour Room accepts returns on orders within our 30 day money back guarantee even if the product has been opened or used from the date of dispatch.

Please place a note in with the parcel or place your order number on the package so when we receive it we can contact you and send you the tracking details for the exchanged product or sending you a confirmation for your refund, also if you have any concerns or queries please email shop@theglamourroom.co.uk. Also please note the following about returning or refunding your order:

1. Make sure you buy direct from us. We cannot refund purchases ordered directly from the manufacturer.

2. Make sure you have the receipt. We will need it in order to issue a refund.

3. We cannot refund on discontinued items, if you are unsure if a product is discontinued, call or email, we're happy to help.

4. You must return within 30 days from the dispatch date.

5. Refunds cannot be made on postage and packaging.